Click log in and then “forgot your password?” to reset your password. You will receive an email at
the address associated with your account.
Not receiving the email? It's
possible that there's a typo in your email address, you have signed up with a
different address or it's gone to your spam folder. Reach out to us at email@example.com
with your full name and shipping address so we can fix it
Please check the disclaimer for the code - some
restrictions apply. If you still have trouble, please contact us at firstname.lastname@example.org
right away with a screenshot of the items in your cart along with any error
If you just missed your delivery, FedEx will attempt to deliver it up to 3
times, so check the tracking via your Order History to keep updated on when
their next attempt will be. USPS will attempt to deliver 2-3 times and has a
Maximum Hold time of 7-14 days so, please make sure to check with your shipping
Please note that if the package is returned to us, we will ask for
you to paythe
Numbers used to track your package:
Please note that the processing time
takes anywhere from 3-5 business days and any orders processed
after noon will not ship out until the following day. For example, if you place
an overnight order at 12pm on a Friday, your shipment cannot actually leave our office
Also, in a minority of cases, there may be delays with the
shipping carriers so please understand. Unfortunately, it is beyond our control
when the box arrives.
Please take this into consideration when ordering towards the end of the week
and close to holiday seasons, it may take extra days for your package to be
Occasionally a carrier will scan a package
as "delivered" before it arrives at the final destination. When this
happens, it means the driver attempted to deliver but there was no safe place
to leave the package. Please make sure to contact your local post office
(FedEx, USPS) to reschedule the delivery or notify a safe drop-off
If you've waited a couple of days and you still don't have the package:
someone else accepted delivery. Check
with household members, neighbors, building managers, the mail room, front
desk, and anyone else who may have accepted the delivery.
the delivery location. Carriers
sometimes leave packages in a safe, hidden place like on a side porch,
in/around your garage, or behind bushes.
·Look for a
notice of attempted delivery. You
may find an attempted delivery notice in your mailbox or P.O. Box or on your
door. Follow the instructions on that notice to request redelivery or pick up
Carrier. Ask if they have additional
information about the package's location. (Have your tracking or delivery
confirmation number handy.)
Once your order has shipped, we will
send you a shipping confirmation email with a link to track the order on the
carrier's website. By clicking the link, you will be able to check the status
of your order once is in transit. If you did not receive a tracking number,
please contact HELP@HENJOY.US with your name and email address associated with
your HENJOY account and we can re-send it to you.
Please note: It may take 24-48 hours
for your tracking information to reflect details on USPS or FedEx sites.
Please contact us ASAP at email@example.com with your name and email address
associated with your HENJOY account. Since we process and ship the order as
fast as we can, there's no guarantee that we will be able to change it. If your
package has already been shipped, unfortunately, we won't be able to make any
edits to the address. However, you can reach out to the carrier. Here are the
If your order is being shipped with FedEx, FedEx lets you change the
address, or they can hold your package for pickup at a facility near you. There
MAY be fees associated with this sort of request.
If your order is being shipped with USPS, we recommend reaching out to their
All orders received before 12:00pm EST processed within 3-5 business days of payment verification and are shipped at a flat rate of $3 (free when you order $49.99 or more) Most orders shipped via USPS.
please note that on occasion, such as during holiday rush and large sales event, there may be a slight delay in processing time. your business is important to us. and we make every effort to process your order as quickly as we can.
please carefully review your shipping information before placing your order.
all orders before 12:00pm EST with the express or expedited shipping option selected are processed the same business as the payment method is verified, and will be delivered via FedEx, or UPS
At this time, for one-time
shop orders, we only ship within continental US (including military addresses) & South korea($10 shipping)).
We hope to one day be able to ship all over the world! We'll let you know when
the time comes.
EXPEDITED SERVICE IS NOT AVAILABLE FOR PO BOXES, U.S. TERRITORIES, OR MILITARY ADDRESS.
we hope you are happy and enjoy your purchase however, if for any reason you are dissatisfied with your purchase, you have 14 days from the purchase date to contact us for a full refund excluding shipping charges. in case of a detect or error with your purchase we will pay for the shipping cost. the item must be returned in their original condition and you will need to pay for any shipping costs incurred when returning the items.
Tracking information is
provided with every order we ship via email. If delivery of your shipment has
been attempted or if your shipment is being held at your local post office, itWILLbe shown under your tracking
information. Therefore, it is your responsibility to ensure the collection of
any held or max-attempted shipment.
Whether you intentionally refuse the package or the shipping carrier reached
Maximum' (3 attempts for FedEx)or
'Hold Time Maximum' (7 - 14 days for USPS), if your package is
returned or being returned to HENJOY by the shipping carrier, there will be anextra shipping feeif you would like us to reship your
order. So please make sure to check with your local shipping carrier.